Privacy policy.
Last updated: December 28, 2025
Satory Soul (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit satorysoul.com or use our services.
By using this website, you agree to the practices described in this Privacy Policy. This information is provided for general informational purposes and is not legal advice.
1. Who we are
Satory Soul is a spiritual brand based in Kings Mountain, North Carolina, USA. We offer Soul Story readings, spiritual guides, and related products and services.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: support@satorysoul.com
2. Information we collect
We collect the following types of personal information that you choose to provide:
Name
Email address
Birth date
Birth time
Birth place
Any information you choose to include in messages sent through our contact forms or replies to our emails
We also collect certain information automatically when you use our website, such as:
IP address
Browser type and device information
Pages viewed and actions taken on the site
Time and date of your visit
This information may be collected through Squarespace’s built-in tools, cookies, and similar technologies.
3. How we collect information
We collect information in the following ways:
Forms you submit
Free mini Soul Story form
Full Soul Story form
Newsletter and waitlist sign-up forms
Contact forms
Checkout and order forms through Squarespace
Automatic collection
Through Squarespace (hosting, analytics, cookies, and related tools)
Through any pixels or analytics tools we may add in the future (such as Meta/Instagram or other analytics tools)
4. How we use your information
We use the information we collect for purposes including:
To generate and deliver your mini and full Soul Story readings
To email you links to your Soul Story and related service information
To send newsletters, updates, and marketing communications when you subscribe or opt-in
To manage waitlists and notify you when products (such as journals or courses) are available
To process and fulfill orders, send confirmations, and follow up on purchases and abandoned carts
To respond to your questions and support requests
To operate, maintain, and improve our website, services, and offerings
To understand how visitors use our site (for example, which pages are most viewed) so we can improve the experience
5. Legal bases (if you are in the EU/UK)
If you are in the European Union, United Kingdom, or a region with similar laws, we rely on the following legal bases to process your personal data:
Your consent (for example, when you submit forms or sign up for our newsletter)
Contract (for example, when we process your information to fulfill an order or provide a Soul Story reading you requested)
Our legitimate interests (for example, to improve our services, prevent fraud, and maintain the security of our website)
6. Cookies and similar technologies
We use cookies and similar technologies to:
Help the website function properly
Remember your preferences
Understand how visitors use the site
Support basic analytics and, possibly in the future, marketing
Our site uses Squarespace’s cookie tools, which may include a cookie banner that lets you set or manage your preferences. You can also control cookies through your browser settings. Disabling cookies may affect some features of the site.
If we add additional analytics or advertising pixels (such as Meta/Instagram or others), we will update this Privacy Policy as needed.
7. How we share your information
We do not sell your personal information.
We may share your information with trusted third-party service providers who help us run our business, such as:
Squarespace (website hosting, forms, checkout, email marketing, analytics, and related business tools)
Payment processors integrated through Squarespace (for example, Stripe, PayPal, or others supported by Squarespace)
Analytics and advertising tools (for example, any future use of Google Analytics, Meta/Instagram, or similar platforms)
These providers process your information on our behalf and according to their own privacy policies.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer (such as a sale or reorganization).
8. Payment information
Payments on our site are processed through Squarespace and its integrated payment processors. We do not have access to your full credit card number or complete payment details.
9. How long we keep your information
We keep different types of information for different lengths of time:
Birth details (birth date, time, place): used to generate your Soul Story, and kept only as long as reasonably necessary to provide and support that reading or as otherwise required by law. You can ask us to delete this information.
Email address: kept for as long as you are subscribed to our emails or have an active relationship with us, or until you unsubscribe or ask us to delete your data.
Order and transaction records: kept as long as necessary to meet our accounting, legal, and tax obligations.
We may anonymize or aggregate information so it no longer identifies you and use that data for analysis and business purposes.
10. International transfers
Our website and many of our service providers are based in the United States. If you access our site or use our services from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other countries that may have different data protection laws than your country.
We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
11. Children’s privacy
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18.
If you believe a child under 18 has provided personal information to us, please contact us at support@satorysoul.com so we can delete it.
12. Your rights and choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to:
Access the personal information we hold about you
Correct or update your personal information
Request deletion of your personal information (including your Soul Story data)
Object to or restrict certain types of processing
Withdraw your consent where we rely on consent
You can:
Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails
Request access, updates, or deletion of your data by emailing us at support@satorysoul.com
If you are in a region with specific privacy laws (such as the EU/UK or California), you may also have additional rights. You can contact us to exercise any of these rights.
13. Do not sell
We do not sell your personal information. If we ever change this practice, we will update this Privacy Policy and provide any legally required notices or opt-out options.
14. Third-party links
Our website may contain links to third-party websites or services (such as Instagram or other platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
15. Security
We use reasonable technical and organizational measures to help protect your personal information, including secure hosting and HTTPS encryption. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
Your continued use of the website or services after any changes means you accept the updated Privacy Policy.
17. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Satory Soul
Kings Mountain, North Carolina, USA
Email: support@satorysoul.com